Lodge Terms and Conditions

Terms and Conditions
Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

Bookings and other useful information

• A contract between you and the Firm of I Cruickshank trading as Logie Newton Lodges (“The Owner” or “we”) will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
• The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
• Bookings cannot be accepted from persons under 18 years of age.
• The owner reserves the right to refuse a booking without giving any reason.
• You may in no circumstance re-let or sublet the property.
• The owner shall not be liable to you or your holiday party for loss or damage to property, however arising.
• You are responsible for the supervision of all members of your party under the age of 18 at all times.
• Please respect the community and try to keep noise levels to a minimum, especially between 10pm and 8am.
• Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.
• This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
• You must not use the property except for the purpose of a holiday.

Guests

• We require the names and ages (if under 18) of all guests.
• The maximum number of persons occupying the property must not exceed (4 persons in the Bennachie Lodge and 6 persons in the Woodland Lodge) and only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first.
• Please be advised that no extra overnight visitors are allowed to stay at the property.
• For safety and legal reasons, a responsible adult (18+) must be present in the lodge at all times, and in each lodge when booked for exclusive use.

Furniture and linen

• Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside.
• Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we’re an eco-friendly holiday home.
• All inventory must remain in the property and not be taken to another property

Check-in

• Tenancies normally commence at 4pm on the arrival date.

Check-out

• Guests are required to leave the rental by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental.
• Please empty all bins in the lodge and dispose of rubbish and recycling in the bins provided on site.
• Beds do not need to be stripped prior to departure, we will take care of this for you.

Payment

• The deposit/full payment must be paid within 3 days of the booking being placed.
• A 50% deposit of the holiday cost is payable at the time of booking.
• Bookings made less than forty-two days (six weeks) before your arrival date must be paid in full.
• The balance must be paid no later than forty-two days (six weeks) before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.

Security/good housekeeping deposit

• In making a booking you accept responsibility for any theft, breakage or damage caused by you, your pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security/good housekeeping deposit is required.
• For anyone paying their balance by card, we will set up an automatic pre-authorisation against that payment card for the value of £200. This auto pre-authorisation will be secured approximately 7 days prior to your arrival. This will be released to your payment card on return of the property in good order, within 7 days following your departure.
• Guests paying their balance by bank transfer or where the automatic pre-authorisation is not possible, will be provided with a secure payment link by email prior to your arrival.
• Access to the property will only be granted where a security/good housekeeping deposit is in place.

Damages and breakages

• Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.
• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
• The owner reserves the right to make a charge to cover additional cleaning costs if you leave the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

Booking confirmation

• On receipt of your initial payment we will send confirmation by our balance of account invoice within 7 days.

Smoking/Naked Flames/BBQ’s/Fire Pit

• Smoking of any kind is not allowed in any of the accommodation, in the doorway, on the decking or in the stables and surrounding area at any time.
• Guests are free to smoke outside, away from the above listed areas and we provide plant pot ashtrays in the designated smoking area for spent cigarettes.
• Vaping or smoking anywhere inside the accommodation, in the doorway, on the decking or in the stables and surrounding area will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.
• Please use the designated barbecue utensils, heat resistant glove and clean the barbecue after use.
• Fires may only be lit in the designated fire pit at each lodge.
• When in use, the barbecue fire pit can never to be left unattended and must be fully extinguished after use.
• No naked flames are permitted inside the accommodation or on the farm, except for the use of the designated BBQ fire pit outside each lodge.
  Candles, Fireworks, Chinese lanterns and portable BBQs are prohibited on our site (including the farm). This is both for the safety of guests and animals.
• Clothing or material of any kind must never be hung or dried next to or on the BBQ fire pit as this represents a significant fire risk.

Hot Tub

The hot tub is one of the highlights of our guests’ stay but there are very important health and safety aspects to its use which you should heed for your own wellbeing.

Guests use the hot tub at their own risk.

Please adhere to the following health and safety rules:

• The hot tub is only open from 8am to 10pm daily. Please respect these timings out of respect for our neighbours.
• Please take a shower prior to entering the hot tub.
• Do not enter the hot tub if you have the following on your body – cosmetics, fake tan, body lotion, body oil or any other substance that might wash off in the hot tub water. Please note such substances can react with your hot tub water causing it to discolour, froth, create an odour, turn the water oily, clog the filter and stain the hot tub.
• Please shower again after using the hot tub, if you do not shower your skin can become irritated.
• Take care not to slip when entering or exiting the hot tub as the deck area may be wet – enter and exit the hot tub slowly using the steps provided.
• Do not use the hot tub for more than 15 minutes per hour and ensure you have ‘time out’ to cool off in between using the tub.
• Maximum temperature is 38^oC (100^oF) – do not exceed this temperature
• DO NOT USE GLASS IN OR NEAR THE HOT TUB, this includes bottles – only use the plastic glasses provided in the kitchen cupboard. This is very important as any broken glass on the deck or in the hot tub can hurt both our staff, future guests and yourselves.
• No children under 18 to use the hot tub without adult supervision.
• No diving or jumping and do not put your head under the water at anytime.
• No alcohol or drugs as they can impair judgement and increase risks of drowning and injury.
• We operate a strictly non-smoking policy (both inside and outside the building) and therefore smoking is not allowed near to or in the hot tub.
• Please flip back the lid, on the stand - the tub lid sits behind the hot tub upright. Do not remove the whole lid and put it on the deck.
• Replace the cover while you are not using the hot tub - this is really important to both keep the heat in and also to protect the water against air borne bacteria.
• IF dizzy or unwell, exit the hot tub immediately.
• Do not use the hot tub if you are pregnant or could be pregnant.
• Consult your doctor prior to use if you have any recognised medical conditions including heart disease, diabetes, high or low blood pressure or if you are elderly.
• Do not switch the hot tub off at the mains. It stays on. Only In EMERGENCY should you switch it off at the mains.
• Eating is not permitted in the hot tub. 

Dogs

We love to welcome your four legged dog members of the family  and simply ask that you please follow the below rules:

• Dogs are only allowed in the Bennachie and Woodland Lodges.
• Dogs must be booked in and the cost is £30 per dog per visit. This helps us to provide the facilities for your dog to enjoy.
• Only bring your dog to stay if they are fully house trained. We regret that we cannot accept dogs who are using indoor puppy pads or similar.
• Breeds on the dangerous dog list or fighting dogs unfortunately are not accepted.
• Be neat and wipe your paws. If your dog needs a clean up, please use the outdoor wash bay and not the indoor human showers. We will provide dog towels in your dog welcome hamper to help dry them off.
• Pick up your dogs poops as they happen and pop them in one of the doggy bins around the farm. Free poop bags are provided in your doggy welcome hamper.
• Check that you are satisfied that the area e.g. garden or dog park is safe and secure for your dog before letting them off the lead. Each owners assessment of a “secure area” is different as are the needs and capability of each dog. We leave it up to you to make this safety assessment on behalf of your individual pet.
• Please don’t leave your dog alone in the property, even for a short time.
• The dog park is available for guests to use free of charge. We do however ask you pre book your slot via our Guest Guide and only use the park during our pre booked time slot. This is to ensure all guests and their dogs are comfortable and safe.
• Dogs must be on a lead at all times when not in the lodge garden or secure dog area. This is to ensure the safety of livestock, children and guests roaming free around the site.
• We know some of us love to have cuddles from our dogs. We therefore ask that dogs are not allowed on the furniture unless the dog throws provided are used.
• For those who like to share the bed with their four legged friends, please bring your own bed linen (duvet, pillows, sheets and respective covers).
• Please leave the lodge clean and tidy. If the property requires additional cleaning due to excessive dog hair or if dogs have been in the bedrooms without the use of own bedding, or on a sofa without the use of throws, or there are poops in the garden, we will charge a minimum £100 fee to cover the cost.
• You are responsible for your dog and you will be charged for any damage caused by your dog.

If there is anything you are unsure about before booking your stay with your dog, please do get in touch. We will be delighted to help.

Equestrian

Many of us dream of taking our horses on holiday with us and we are delighted to share our farm with you. We do ask that those taking their horses on holiday to Logie Newton Lodges follow the below rules:

• Horse riding and horse handling is potentially dangerous and YOU RIDE ENTIRELY AT YOUR OWN RISK. You are required to respect other riders, horses, persons and also declare any behavioural aspect of your horse before you arrive. We reserve the right to refuse participation should you or your horse appear to constitute a risk to themselves, their horses, other riders or horses.
• We shall not be liable for any loss, damage or injury sustained by any person during the entire holiday. Riders are strongly advised to wear protective headwear, high vis etc.
• All horses must be wormed and vaccinated against equine flu and tetanus.
• Passports to be shown on arrival. We may ask for photocopies of certain pages of the passport ahead of your visit to help aid your arrival process.
• Any expenses incurred shall be the responsibility of that rider and no refund will be due for the cancelled part of the holiday.
• You will be required to complete a waiver form on arrival.
• We accept no responsibility for riders personal effects.
• Bookings are accepted on the basis that riders do not suffer from any illness or disability, which could affect their safety on horseback or at any point during the holiday.
• Riders must be aware that they will be travelling along some minor roads and will be required to abide by road safety rules. Riders should be able to open/close gates, remount unassisted, follow maps and directions.
• Riders under 18 must be accompanied by a responsible adult at all times
• Riders and horse owners should have their own third party insurance for their horses.

Termination

• We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.

Parking

• Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties.
• Parking is limited to 2 vehicles per lodge
• Parking for horseboxes is available next to the stables.
• Vehicles and contents are left at the owners sole risk

Electric vehicles

• We are an eco-friendly site and as such we are delighted to provide you with a pay as you go 7kW charger, located on site. Please be aware you will need to bring your own charging cable with you.
• A link to the charging app is included in the Guest Guidebook and charges will be incurred according to the current kwh rate show in the app. The charging point is for the use of the booking party only.
• We do not guarantee availability and unavailability shall not constitute a breach of our booking contract.
• Use is at the owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the charger unless the damage was caused directly by our negligence.
• You shall be responsible to us for any damage to the charging point or loss suffered by us caused by your use of the charging point.
• Domestic electric vehicle chargers are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers. We reserve the right to carry out reasonable inspection, on a without notice basis, to ensure that domestic chargers are not in use in the property.

Third party services

• Suppliers listed on our Lodge Partnership section of the Guest portal have automatic consent from us to be on site to meet any guest booking requirements.
  If you wish to use the services of other third-party suppliers (e.g. a chef, beauty treatments) this must be agreed in writing beforehand. To approve a third-party supplier to come on site, we will need to see the third party suppliers public liability insurance and any other related/required certification. We will then review, and where required seek approval from our insurance company, before determining if approval can be granted.
• We list local third-party suppliers in our Guest Guide.
• We do not accept liability for the activities of any third-party suppliers and you should always do your own checks on any service you are utilising in the local area.
• If you bring a third-party supplier without consent, we reserve the right to ask them to leave.

WIFI

• Wi-fi is provided free of charge and is intended for light, general use such as to access the internet, email, messaging and social media.
• You agree to reasonable and lawful usage.  Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
• We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

Issues/complaints

• Shortcomings: Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We are on site, and will do our best to resolve any problem. We cannot accept liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint or claim during your holiday and write to us within 28 days of the end of your holiday. Most problems are easily and quickly resolved. If we are not given the opportunity to resolve the issue at the time of your visit, we will not consider a request for refund / remediation following departure.